BlackBerry Messenger is a very versatile tool for all kinds of messaging. 312 Holdings let us know about their latest app that allows companies to utilize BBM as a means of customer support. With AvailableCSR you can let your website visitors know that you’re available via BBM to take their support questions. It is pretty easy to setup AvailableCSR:
Install the app and run setup Upload the configuration files to your website Add the code snipet to your web page(s) Set your BBM Status to Available or Busy Your website shows your custom message, using BBMAvailableCSR can be purchased for $4.99 in BlackBerry App World here. 
source for Use BBM for Customer Service on Your Website with AvailableCSR
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